Many Canadians were notified via text message on Tuesday regarding a class action lawsuit against Rogers. If you received this message, there is no need to worry as it is a legitimate communication. The lawsuit, authorized by a Quebec court, pertains to the widespread outage that occurred on Apr. 19, 2021, affecting Rogers, Fido, and Chatr services.
David Assor, a lawyer with Lex Group representing the case, confirmed the authenticity of the message. The lawsuit alleges that numerous Canadians suffered damages during the outage, such as medical emergencies due to the inability to access essential services like 9-1-1, and loss of income for individuals reliant on their phones for work, such as delivery drivers.
Addressing the situation, Rogers mentioned that affected customers had already been compensated for the day of service disruption and expressed readiness to defend the case. As the legal proceedings progress, it is essential for Canadians to stay informed about the developments.
If you received the text message, there is no immediate action required. The message contains a link for more details about the lawsuit and a form to receive updates via email. It is crucial to note that affected individuals are already represented, and those wishing to opt out must do so by Nov. 23, 2025, as per Lex Group’s class action notice.
Legal fees will be covered by awarded damages or borne by Rogers, depending on the court’s decision. The process of sending out the text messages was initiated following a court order by the Superior Court of Quebec, which required Rogers to provide a list of affected phone numbers for communication purposes.
In the event of a successful class action, affected individuals may be entitled to compensation, which could include reimbursement of service fees or other forms of damages. It is advisable to keep documentation of losses, such as receipts, for potential future claims. The duration of the lawsuit is anticipated to be around two to three years, though timelines can vary.
While the current case encompasses all of Canada, there are attempts by Rogers to exclude certain provinces from participation. The lawsuit is progressing, and updates can be accessed on Lex Group’s website for those impacted by the outage.